Customer Case Study: Bentley Brook Inn
The Bentley Brook Inn loyal to
LPG for 20 years
The Bentley Brook Inn is a popular hotel, restaurant and wedding venue located in the heart of the Peak District countryside. For the past 20 years the rural inn has relied on LPG to meet all of its energy needs – providing reliable heating and hot water for its guests as well as cooking gas for its busy restaurant.
Set in the small, picturesque village of Fenny Bentley, The Bentley Brook Inn is a sought-after venue for a range of occasions. Its hotel boasts twelve bedrooms with en-suites, there’s a restaurant, a bar & lounge, a wedding garden and a private function suite that can cater for parties up to 200 guests.
Location
Fenny Bentley, Derbyshire
Application
Heating, hot water and cooking
Results
Flogas customer for nearly 20 years
Out of sight, out of mind
A reliable, efficient energy supply is the lifeblood of this busy venue, which is why The Bentley Brook Inn has continued to run solely on LPG for close to 20 years. LPG provides it with all the benefits of a gas connection without being on the mains gas grid. This means guests can enjoy instant heat and hot water while its restaurant chefs have a controllable real flame for cooking.
Flogas managed the whole design and installation of Bentley Brook Inn’s LPG solution, which is still fit for purpose almost two decades later. There are two, above-ground, one-tonne tanks, both fitted with auto-ordering technology. Whilst these are above ground, they have been installed in a discreet location away from public view in a fenced off area near the customer car park. This way they don’t aesthetically impact the venue and deliveries can be kept well out of sight too.
It’s vital for us as a business to have an energy supply that we can fully rely on, which is why we’ve run on LPG for so long. We haven’t seen any reason to change what is a perfect solution for us. LPG meets all our requirements for running a busy hospitality venue; it’s reliable, cost-effective and low maintenance. It’s also a much greener option compared to other off-grid fuels like oil.
Joe Livingstone|Owner, Bentley Brook Inn
A reliable fuel, and service
“The service we get from Flogas means we never have to worry about a thing. We don’t even have to remember to order our LPG. Our tanks are fitted with auto-ordering technology that alerts Flogas when we’re running low, so they always keep us topped up. Plus, we have a dedicated account manager for any day-to-day support. This means we get regular service reviews, and if there’s ever any maintenance needed, which is rare, the team is always there to take care of it all.” Joe Livingstone|Owner, Bentley Brook Inn
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Long standing relationships
“The Bentley Brook Inn is a valued customer of ours, and we’re delighted that they continue to see the true value in running their business on LPG. It has been, and continues to be, an excellent option for them. Not only is LPG highly efficient and dependable but moving forwards it provides a more futureproof solution for them as the UK heads towards net zero targets from the government.
“Our account team works closely with The Bentley Brook Inn to make sure they receive trusted support from our experts as well as regular service reviews. We’re dedicated to providing a first-class service customers can really rely on, and that’s why we’re able to foster such long-standing relationships.”
Jamie Power, Flogas Area Sales Manager